Job Description

Establish and maintain good customer relations with new and existing accounts. Evaluate trade relationships, provide courteous and professional customer service in a timely manner. This position may also be responsible for specific accounts and/or sales areas. Travel may be required. Also responsible for any other duties and tasks assigned to them by the CSM.

Responsibilities (include but not limited too)

• Process customer orders taken via phone, email or fax
• Educate customers with the information required to purchase from gpd.
• Exhaust all resources to achieve maximum fill rate upon initial shipment to customer.
• Provide gpd product or other alternatives to customers for back order and special-order parts.
• Market gpd in a positive manner.
• Provide services required to maintain current business levels.
• Keep a direct line of communication with Sales and Marketing Director, Outside Sales Personnel, and CSM regarding information that may damage or enhance current business relationships.
• Accountable for back orders and special orders and relaying out of stock information to purchasing department.
• As directed, canvas new business prospects by telephone, establishing point of contact and account opportunities.

Tasks:

• Convey special instructions on a per order basis to warehouse personnel.
• Attend all sales meetings.
• Keep current orders, back orders and purchase orders organized, including the paperwork generated.
• Recommend alternative parts when available.
• Flag lost sales. Review outstanding orders on a weekly basis. Review special order parts weekly.

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