Service & Parts Coordinator Job at Vetted Better Laboratory Professionals, Rochester Hills, MI

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  • Vetted Better Laboratory Professionals
  • Rochester Hills, MI

Job Description

Service & Parts Coordinator

Rochester Hills, MI 

Our Client is looking for a detail-oriented Service & Spare Parts Coordinator to manage post-sale equipment support, service revenue, and spare parts logistics. This is a key operations role working closely with customers, field technicians, and internal teams.

Key Responsibilities
  • Manage all incoming service inquiries (calls, emails, tickets) and maintain support tracking
  • Coordinate equipment installations and technician schedules
  • Oversee equipment service contracts and customer renewals
  • Drive ongoing revenue through spare parts fulfillment and preventative maintenance services
  • Maintain accurate logs of service activity and escalate issues to engineering if needed

Preferred Qualifications
  • Prior experience in a technical service, field operations, or logistics role
  • Strong communication and organizational skills
  • Familiarity with inventory systems, service ticketing platforms, and parts ordering
  • Background in manufacturing, cannabis equipment, or regulated industries is a plus
  • Ability to work cross-functionally with sales, engineering, and admin teams

Benefits
  • 100% employer-paid health, dental, vision, life, short- and long-term disability insurance
  • 50% employer contribution for spouse and children (up to 3 dependents)
  • 401(k) with company match
  • Paid holidays & PTO
  • Relocation assistance considered on a case-by-case

Job Tags

Temporary work, Relocation package,

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